All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@heroesdive.com to obtain an Return Merchandise and the return form provided, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Academic Materials Once Released
● Travel Deposits
● Special Orders
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● To find travel cancellation polices and fees, please refer to the specific travel page or booking confirmation, as policies vary by provider.
● To find course cancellation and reschedule polices and fees, please refer to that specific course page, as they vary by course
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
